Your shopping cart is empty!
Restart Your Computer
Any time you experience problems with your computer, restarting is the first step you should take. This will clear up issues with memory fragmentation, glitches in Windows messaging system, and more. Restarting wipes the slate clean and makes sure you have a fresh start.
My computer does not turn on, what do I do now?
First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
Is it safe to turn off a Windows computer without doing a shut down?
Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.
How do I determine my computer's name?
Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you'll be able to see the full computer name, workgroup and also a description.
There is no display on the monitor, what do I do now?
Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black it's likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer.
I get a 'no signal input' message, what do I do?
Verify that the monitor is properly connected in the back of the monitor as well as to the back of the computer. If the monitor appears to be connected properly, verify that a cable is not lose by disconnecting all cables that can be disconnected in the back of the monitor (generally the data cable cannot be disconnected). Next, disconnect the data cable connected to the back of the computer and then reconnect the cable. When connecting the cable in the back of the computer ensure the cable connection is tight. Most Computers will also have screw ends that can be screwed in to hold the connector in place.
How can I recover a file from the recycle bin?
Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.
I am unable to send or receive email?
Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue.
404 Not Found error messages
404 Not Found error messages can appear in any browser and in any operating system. Most 404 Not Found errors display inside the Internet browser window just as WebPages do.
A 404 error means that whatever page you tried to reach on the Internet isn't there. Usually this means that you didn't type the correct address in the browser or that the link you used to try to access the page was wrong.
How do I fix a paper jam?
Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.
I lost my printer installation disk, how can I install my printer?
Thankfully a missing printer installation disk or disc is not the end of the world and will not require you to wait until a new diskette or CD can be sent to you. Today all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.
What is a computer virus?
A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual's computer. To help prevent a computer from becoming infected by a virus, software developers have developed antivirus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.
Does Windows come with a virus protection program?
All versions of Microsoft Windows do not come pre-installed with a virus protection program. This includes: Microsoft Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP and Windows Vista.
Can a virus damage computer hardware?
No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you're experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.
If I format or erase my hard drive will it remove a virus?
If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected