Refund Policy - Intelligent IT Solution Providers

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Refund Policy

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Replacement Policy:
• Buyers must check item for faults or damages immediately and report it to the seller via e-mail
within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame.
• Photos may be requested from Buyer as proof of damage.
• Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange.
• ACPONLINE is responsible for sending replacement warranty item back to buyer, except in the
case that the returned item is tested and found not faulty or not in the same condition that buyer
reported. In which case, buyer will be required to pay for return postage costs and the item will
be sent back at the buyer's expense.
• Products must be returned with all accessories including their original packing materials, cartons
and boxes.
• Returns to be accompanied by 'Return Form' which will be emailed to buyer upon notification of
• ACPONLINE must receive all returns within 14 days from accepted delivery. If an item is returned
after the 14 days from accepted delivery, we reserve the right to refuse claims made after this
time frame. Item returns to be approved and authorized by ACPONLINE before an arranged
return is executed.
Refund Policy:
• Refunds will only be offered on items that arrive Dead on Arrival, are damaged in transit or are
defective AND we are unable to repair the item or provide a replacement of equal or greater
• Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to
operate or assemble item. Buyer must ensure that systems are checked for compatibility prior to
• Refunds will not be offered after the item has been used.
• Refunds will not be offered if buyer changes their mind after purchasing goods.
• Original postage charges are non-refundable.
• Where ACPONLINE agree to refund, (an administrative cum restocking fees of $35, or 35%
wherever is higher, will be deducted), all items must be returned to us before we will complete
the refund. Please note that an administrative cum restocking fees will be deducted for all
• Refunds are processed by ACPONLINE on working Wednesdays for returns received on Monday or
The following applies to refunds offered under any/all circumstance other than those listed
• Goods must be returned at buyer's expense using registered post or equivalent.
• Goods must be returned in original packaging, complete with all parts and accessories.
• We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.
• Goods must be returned within 14 days of having received the package.
• You will receive e-mail notification of your refund once we have received and processed the
returned item.

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