Fees - Intelligent IT Solution Providers

Search
Go to content

Main menu:

Fees

Special Pages > Resources

ONSITE SUPPORT
We realize that it is sometimes easier for us to come to you, and that is why we
offer on-site repairs for both businesses and home users. This saves you the hassle
and danger of unplugging and moving your PC. Our on-site charges are
$75+GST per hour, with a callout charge of a minimum of $35+GST
. This
covers our travel time & costs leaving Auckland Computer products office and
returning to Auckland Computer Products office. For longer distances a separate
charge is made for travel recovery, by prior arrangement
Our on-site technicians have the latest equipment to fix most problems quite
quickly, including scans on your machine. If your issue looks like it will take
longer to resolve, our on-site technicians will bring your machine back to our
premises, saving you even more money.
Normal business hours are: Monday to Friday 08:00 to 17:00 excluding public
holidays
Please note that in the unlikely event we are unable to fix a problem or you choose
not to proceed with the repair job for any reason, there will be minimum call out
charge of $35 + GST

ONLINE – PHONE - OFFSITE SUPPORT
The standard charge of $35+gst per 30 minutes is valid during normal
working hours

GUARANTEE
There is a 30-day workmanship guarantee to all our jobs provided you have
followed recommendations and instructions of the technician. Hardware
installed will usually be covered by our suppliers or manufacturer of the hardware and generally 12 months
otherwise it will be specified at the time of the service. This guarantee is automatically passed on to our client
If you’ve got any questions or need some advice, please email us here

 
Back to content | Back to main menu